Our Team.
Our Mission.
At Service First Insurance Group, our mission is to provide customized insurance solutions that protect what matters most through independent expertise, personalized service, and extraordinary care.
MEET THE SERVICE FIRST STAFF
Dedicated To Doing What Is In Your Best Interests
He has been active in his Church and community, loves to Coach. He has coached from the T-ball level to Varsity High School Wrestling. One of his favorite hobbies is cooking and grilling, which he does as often as he can.
Derek enjoys pontoon rides with his wife and three daughters while enjoying the beauty of the Irish Hills scenery.
Kristie is an active member of her community. She is on the executive board and secretary for the Democratic Club of Taylor. She is also the secretary and member of the Ladies Auxiliary as well. She is a member of the American Legion and the VFW. A great passion of hers is organizing an adopt-a-family event every year and putting together luncheons for fallen members.
Frank enjoys outdoor summer activities, walks with his wife Rita, and college football in the fall.
Theresa moved to Lenawee County with her husband Greg and their 2 children in 1994. They are grown and married now, and have blessed them with 5 grandchildren! Theresa’s favorite times are when her family is all together, as anytime with her family is the best time.
Theresa loves the ocean or lake and walking on the beach, roller blading, riding bikes, playing piano, corn hole (even though she isn’t very good), listening to music, and watching whatever sport either of the grandkids are playing. They really are her world. She loves her family and friends near and far and faith in God is the most important part of her life.
Insurance That Puts People First Every Step of the Way
At Service First Insurance Group, going above and beyond isn’t the exception, it’s the standard. Our team takes the time to identify the right policy at a competitive rate while clearly explaining your options so you always feel informed and confident in your decisions. With a blend of industry expertise, genuinely caring and a personable approach, we make the insurance process simple, smooth, and stress-free. It’s this commitment to service and trust that keeps clients coming back year after year. It is also why so many are proud to recommend us to friends, family, and businesses alike.
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“I truly cannot recommend Maria highly enough. She went above and beyond to find me the best policy at a fantastic rate, all while taking the time to clearly explain each step of the process. Her professionalism and expertise are outstanding, but what really sets her apart is her personable and caring approach. Maria made everything feel effortless and stress-free. I’ll be turning to her for years to come and encourage anyone in need of insurance to reach out. You’ll be in the best hands!”
Anna Montgomery | Google Local Guide
5 Star Review
Exceptional client service! Derek and Justin have truly gone the extra mile to find me the best policy at the lowest price.
Zach Gentner | Local Guide
We couldn’t be more pleased with the professional, responsive service and GREAT value that Derek Johson provided. We knew we were paying too much and Derek more than proved that by saving us $500 a year with increased coverage to boot!! Thank you Derek. We appreciate your excellent service & amazing rates. C&B
Bonnie Szuma
Great agency to work with. I switched to them for my personal and company policies and the process was very smooth. I deal with Justin and I felt he was up front, quick, and very knowledgeable. He found many options that were cheaper and found many that were similarly priced, but better coverage compared to my other policies. Quick response to phone calls and texts. Something I didn’t have with my previous agency. Highly recommend them, especially Justin.
Mike Talladay
This Insurance Company is the finest in the Adrian area. Derek is the finest man you will ever meet. He is as Honest as the day is long. And he’s just a nice guy to know and chat with. He’s been in the business long enough that he knows ALL of the ins and outs. I cannot recommend Derek high enough. With the changes to Auto Insurance coming in July, you may lose your Agent. Just call and ask for Derek, and tell him “Mike” and “Mike” sent ya.
Michael O’Brian Sr. | Local Guide
Our Commitment and Promise to Our Customers
Choosing insurance is about more than policies, it’s about trust. At Service First Insurance Group, we believe our responsibility goes beyond coverage. Every client we serve for home, auto, business, farm or life insurance deserves honesty, professionalism and genuine care. These promises reflect how we show up every day and the standard of service you can expect when you work with us.
A Service First Approach
We promise to make insurance simple, approachable and stress-free by listening first, explaining clearly and delivering responsive support with a friendly, people-first approach
Honest, Professional Guidance
We promise to provide straightforward, knowledgeable recommendations you can trustso you understand your options and feel confident in the coverage you choose.
Coverage Tailored to Your Life / Work
We promise to customize insurance solutions for your home, auto, business, farm or family. Never one-size-fits-all because your needs deserve personal attention.
Care That Lasts Beyond Policy
We promise to stand by you before, during, and after a claim, serving with integrity and genuine care when it matters most.
Service First Insurance
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Have questions about your insurance needs but are not sure where to start? Contact us today and we will help get you started on the right path to meet your insurance needs.